Unsubscribes

Unsubscribing from SMSs

• How it works:
  • If a patient texts "STOP" to any SMSs sent by your phone number, Twilio and the patient's carrier will automatically block Tellescope from sending any more messsages to the patient.
  • The following words can be used by patients to unsubscribe
• How to track it:
  • You'd see an error notification against the attempt to send the message.

• • You can also report on unsubscribes through the "Unsubcribed from Phone" field                                                       
  • You can also trigger an action (eg. creating a ticket for yourself) based on a message not being delivered (this does not need to be an

                                       

• What can we do about it: While there isn't anything we can do about patients who've already unsubscribed from SMSs, we can try to decrease the number of future unsubscribes with the following:
  • Setting up a callerID can help
  • Submitting your profile for a SHAKREN/STIR program can help

The Tellescope team can help you set up both of these.

 

Unsubscribing from Emails

• How it works:
  • Emails fall into two categories - Marketing and Transactional.
  • Patients can unsubscribe from Marketing emails (see below how to set this up), but not from Transactional emails.
  • Unsubscribing from Marketing emails will not unsubcribe a patient from Transactional Emails.

                                     

• How to track it
  • You can leverage the "Unsubscribed from Marketing" field!                                       
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• What can we do about it:
  • Much like with phone unsubscribes, there is not much we can do to once it has happened BUT we could prevent it as much as possible.
  • Please review our article on Spam