Iterable

Tellescope can trigger email sends through Iterable and sync back triggered (not blast) emails to the patient timeline

Background

To sync emails which are triggered via Iterable, Tellescope needs to receive Webhook notifications. In order to retrieve the content of the email, we also need an API Key. In order to trigger emails through Iterable, an API Key is also necessary

API Key

Go to the Integrations > API Keys page

Click Create API Key and select Server-side

Copy the generated API and save it some place secure.

• You will need it later when setting up webhooks, and in the next step

Navigate to the Integrations page in Tellescope, click the Iterable card, and add the API key you just generated

 💡 Make sure the status of your generated API Key is “Enabled” in Iterable

You should see that Iterable is Integrated with Tellescope before continuing to set up Webhooks

Webhooks

Go to Integrations > System Webhook

Click Create Webhook and set the endpoint to

**https://api.tellescope.com/v1/webhooks/iterable**

• Add a custom HTTP header with Header Field “apikey” and the value should be the same Iterable API you generated above
• Add a custom HTTP header with the Header Field “businessid” and the value should match the id found in Tellescope under Settings > Organization

Example business_id value highlighted

• Check Email > Bounce and make sure that no other options are selected

  

Click Save Webhook

When ready to go live, set the Status to Enabled, and Save Webhook again

🚨 The following documentation should no longer be used, except for legacy users

OLD: Delivering Emails Via Iterable in Tellescope

You must create an Api-Triggered email campaign in iterable

In a Journey, pick the Iterable: Send Email action, and include the ID of the corresponding Api-Triggered Email Campaign in Iterable

 💡 The Campaign in Iterable must be active / Activated in order for Tellescope to be able to trigger emails