Tickets: Tickets with Multiple Completion Options

• With Journeys you can create tickets with different completion options that allow you to branch and create different automated steps based on the outcome of a ticket
• I.e. If you call a patient you may want to create another reminder if they didn’t answer the phone and if they do answer you may not want to do anything else after
• To do this you could create completion options of “Answer” and “Didn’t Answer” which would then have different following journey steps