Product FAQs
- Categorizing Tellescope Users for Seat-Based Billing
- Collect Consent to Terms of Service, Privacy Policy, and other Custom Policies
- How to Handle Patient Qualification & Disqualification
- How to Handle SMS Consent Collection
- What are Controls for Custom Views
- When emails are sent when do they come from a specific sender vs an automated Tellescope email
- How do I view the number of opens and link clicks a message sent through a journey has?
- Viewing and Tracking Email CC's
- Phone Calling Warm Handoff
- If someone is on a call do they get rung?
- How to fix when the screen looks cut off or is too zoomed in?
- Where can I access Tellescope Developer Documentation?
- What is my company's url for the Patient Portal and what does the non-whitelabeled email look like?
- How do you edit a Journey Step Action if there are multiple steps?
- Do Patients Need to Download an App?
- What type of brand customization and white labeling does Tellescope support?
- How do you disable a file or link that’s been sent?
- Important Information about Video Chat
- Enduser accessTags (granting access without care teams)