Read vs Unread (Inbox vs Patient Profile)

Message in the Inbox

• If you're viewing a message from the inbox page and it has a dot next to it, that means you (personally) have not read the message
• Marking the message as read, only updates your personal inbox
• For anyone else on your team who has not read the message yet, their inbox will still say "unread"

Messages in the Patient Profile

• If there is a dot next to a message thread on a Patient's Profile, that means that no one from your entire team has read the message
• If anyone on your team reads the message from the Patient Profile Page then the dot will disappear from the Patient Profile (even if you have not personally read the message)
• Until you personally read the message, it will show as "unread" on your personal Inbox Page