Analytics: Communications Reporting

The Communications Tab for Analytics provides a pre-built report for communications sent and handled in the platform.

• Inbound Emails: How many emails were received by a user
• Outbound Emails: How many emails sent by a user
• Inbound SMS: How many SMS were received by a user
• Outbound SMS: How many SMS were sent by a user
• Inbound Calls: How many inbound calls we received by a user
• Avg. Inbound Call Minutes: The average duration (in minutes) for inbound calls taken by a user
• Outbound Calls: How many outbound calls were taken by a user
• Avg. Outbound Call Minutes: The average duration (in minutes) for outbound calls made by a user