Organization: Phone Recording

IMPORTANT NOTE: Call recording should only be used if you have the proper consent in place and if patients are made aware that calls are being recorded.

To Enable:

• Click Organization
• Click Phone
• Enable Call Recording, type in the Message you'd like played to inform patients about the call being recorded
• Default Phone Number
  • If your business has multiple phone numbers set if a number is assigned to a specific user, then by default calls for that user will come from that number, rather than the businesses

Upload Recording:

• To upload a pre-recorded message that you'd like to use as a playback message that is played to the patient before connecting the call, click Upload Recording
• Drag and drop an MP3 file
• Click Save

Accessing Call Recordings:

• Scroll to the bottom of the page and you will be able to see a list of call recordings
• Clicking the hyperlink will open and play the recording
• To delete recordings click the box next to the recordings you'd like to remove
• Click the trash can
• Type in Delete Recordings